Customer Service Department
All questions and answers.
Sure! Due to safety reasons surrounding the coronavirus, there are currently fewer people present at our Customer Service Department.
As a result, it may take longer for us to reply to your message.
You can reach our Customer Service Department by e-mail: firstname.lastname@example.org
We aim to reply to your message within 48 hours on working days.
We will do our best to deliver your order in an efficient time. Your package comes from the UK, which means that the delivery time is based on your location.
We cannot guarantee the normal delivery time due to COVID-19 and delayed postal services.
If we have debit your account for example around the 20th, we usually deliver within 2-5 working days so you should expect to receive your order between the 22nd and 25th.
Unfortunately we cannot guarantee this due to the COVID-19 issues and the monthly delivery is delayed.