Customer Service Department

All questions and answers.

Other questions

Is the answer you are looking for not in the FAQ and you can’t find it within your account?  No problem!

 

Our Customer Service Department will be happy to help you. You can send an e-mail to: [email protected]

We aim to answer your email within 48 hours from Monday till Friday.

The Sock & Jock Co. was born in January 2019. Too many men wait for their annual socks and underwear from their partners or grandparents, and will happily wear holey, dingy boring underwear until then.

 

We decided to fix this issue with a little bit of fun and difference. We came up with the idea to provide a subscription that has matching socks and boxer shorts for men. We created cool designs that are fun and professional that can be worn daily.

 

After thousands of emails, hundreds of phone calls, multiple air miles and the occasional coffee we had a finished product and The Sock & Jock Co. was born. We continuously year on year look to improve our product and provide better quality product with better service.

We have a small online store that sells giftboxes which are great gifts. These boxes vary from different quantities and each box holds our famous Sock & Jock Co. sets.

How nice of you to want to give The Sock & Jock Co. boxer shorts and socks as a gift!

 

To do this simply create a membership and fill in the shipping details to who you want to receive this great gift. You can send us an email for any special recommendations and we will do our best to assist. Alternatively you can also get a Sock & Jock gift box from our online store.

We know that this is going to be the best gift ever!

It could be that someone already has a membership at this address. If not, please contact our Customer Service Department.

Do you want to add an extra membership to your address, then please click here.

At The Sock & Jock Co. we work hard on developing unique boxer shorts in a sustainable environment.

We are working on this in various areas. Read all about it here!

Yes, we do! Do you want to make a request, then send an email to [email protected]

 

We will look into your request, if we are interested we will contact you!

Here is a quick overview from what has been changed since Brexit:

Payments

The price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery.

Returns

Have you submitted a return request via your account and returned the package to us according to our instructions? Then you have no extra costs and the return is completely free of charge.