Customer Service Department

All questions and answers.

Pause / Cancel

Is your boxer shorts draw full? No problem, you can easily pause or cancel your membership yourself. Within your trial period you can pause 7 days after registration, after that we have a month’s notice period.

 

  1. Log in to your account here.
  2. Select ‘Memberhsips’ from the menu.
  3. Click on ‘Membership status’ to change the status from ‘active’ to ‘inactive’.
  4. Click ‘I need a break’ and enter a stop and restart date.
  5. You will receive a confirmation of your break period by e-mail.

 

Once the pause state has ended, your membership will automatically start again.

Please note: it is not possible to pause if you still have an outstanding payment. You can easily pay this via your account.

If The Sock & Jock Co.  is not for you, no problem, you can easily pause or cancel your membership yourself.

Cancel in a few steps:

  1. Log in to your account here.
  2. Select ‘Memberships’ from the menu.
  3. Click on ‘Membership status’ to change the status from ‘active’ to ‘inactive’.
  4. Follow the steps.
  5. You will receive a confirmation of your cancellation by e-mail.

Please note: it is not possible to cancel if you still have an outstanding payment. You can easily pay this through your account. If you care cancelling a pre paid subscription (3, 6 &12 months) you will need to wait till you have received your final delivery.

Are you sure you never want to receive or give ON THAT ASS again?

You can have all your personal data permanently deleted by our customer service team. Please keep in mind that you will never be able to log in again with the data we have deleted for you.

Do you want to stop receiving monthly boxer shorts but is there any chance you would like to participate again in the future?

You can also choose to temporarily pause or cancel your membership. That way, you can still rejoin us at a later time.

On this page we explain how you can cancel or pause your membership.

In order to have your data removed, we would like to ask you to send an e-mail to: [email protected]

Please include the following information:

  • Name and surname
  • Complete address
  • E-mail address you provided when you logged in.
  • For verification purposes, the last three numbers of the Creditcard you used or your Paypal email address.

You can cancel at any time up to 48 hours before your renewal date.

Note: it is not possible to cancel your membership with an outstanding payment.